Effective Date: 16-04-2024 Last Updated: 20-07-2026
Thank you for shopping at SeniorCareDesigner (“we,” “us,” or “our”). This Refund Policy explains how refunds are handled for purchases made on seniorcaredesigner.com (the “Site”).
Because our products are digital, downloadable templates, this policy differs from what you may expect from physical goods. Please read it before making a purchase.
1. All Sales Are Final (General Policy)
Due to the instant, downloadable nature of our templates, all purchases are final and non-refundable once a design has been downloaded or the Canva template link has been accessed. This includes both Affordable and Premium tier templates, as well as Bundles.
We’re unable to offer refunds simply because you changed your mind, purchased the wrong design by mistake, or no longer need the template.
2. When a Refund or Replacement May Be Issued
We will offer a refund, credit, or replacement in the following situations:
- Defective or corrupted files — the Canva link or download does not open or work as described
- Duplicate purchase — you were accidentally charged twice for the same item
- Item not as described — the template you received is significantly different from what was shown on the product page (e.g., wrong category, missing pages promised in “What’s Included”)
- Technical error on our end — a checkout or delivery error prevented you from receiving access to your purchase
To request a refund under these circumstances, contact us within 7 days of purchase at nel@seniorcaredesigner.com, including your order number and a description of the issue. We may ask for a screenshot or screen recording to help us resolve it.
3. Non-Refundable Situations
Refunds will not be issued for:
- Change of mind after downloading or accessing a template
- Difficulty using or editing the template in Canva (we’re happy to help troubleshoot instead — see Section 5)
- Templates purchased as part of a Bundle, where only one piece is no longer wanted
- Failure to read the product description, included formats, or licensing terms before purchase
4. Bundles and Membership Purchases
- Bundles: Refund requests for bundles are evaluated as a whole. If only one piece within a bundle is defective, we will typically replace that piece rather than refund the full bundle.
- Membership/subscription access (if applicable): Refunds for membership charges are not provided for the current billing period once access has been granted, but you may cancel at any time to prevent future charges.
5. Support Before Refunds
Most issues with editing, resizing, or customizing a template can be resolved without a refund. Before requesting one, we encourage you to reach out to [Insert Contact Email] — we’re glad to help with:
- Trouble accessing or editing your Canva template
- Guidance on resizing for a specific print or digital use
- Replacing a corrupted or broken file link
6. How Refunds Are Processed
Approved refunds will be issued to your original payment method within 5–10 business days. Processing times may vary depending on your bank or card issuer.
7. Licensing Note
All templates are sold under a single-facility commercial use license (see our License Terms). Refunds will not be issued for misunderstanding or misuse of licensing terms after a template has already been used in your marketing materials.
8. Contact Us
If you have questions about this Refund Policy or need to report an issue with a purchase, contact us at:nel@seniorcaredesigner.com